Policies

Shipping

Team Connection uses FedEx GROUND for its standard deliveries. Our shipping rates are very simple, and they are based on the dollar amount of your order

When your total purchase is....


    Up to $50.00 1-5 lbs
    $50.01-$100.00 2-6 lbs
    $100.01-$150.00 3-10 lbs
    $150.01-$200.00 5-13 lbs
    $200.01-$500.00 7-30 lbs
    $500.01-$750.00 18-40 lbs

    $750.00 and up
    $4000 and up - call for quote
Ground
$12.00
$16.00
$20.00
$25.00
$30.00
$40.00

6% order total

Please note: Specialty item freight charges listed below will be added to your freight total when we process your order. Your freight charge does not reflect these additional charges.
*Augusta - add $5.00 to freight on orders less than $50.00
*Mikasa - add $7.00 to freight on orders less than $100.00
*Molten - add $5.00 to freight on all orders
*Tachikara - add $2.00 to freight on orders less than $50.00
*Volleyballs - add $3.00 per ball (all brands)
*Ball Carts - add $27.00 per cart (all brands)
*Nets - add $15.00 per net (all brands)

If you need faster delivery, please contact our customer service department.
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Return/Exchange Policy:

All returns and/or exchanges require a Return Authorization Number (RA#). This can be requested by calling or emailing our Customer Service team. The RA# must be placed on the outside of the box in order for full credit to be issued. Merchandise must be shipped by a traceable method (FedEx, UPS) within 30 days from the day it is received. Items returned after 30 days or without an RA# will be subject to refusal or a 20% restocking fee. All products must be returned in new condition, unworn, unwashed and with original tags and packaging. Customer is responsible for return shipping and/or exchange shipping charges. In certain circumstances, items may be drop shipped to you from the manufacturer. In the event of a drop shipment, please send all returns to Team Connection. If merchandise is returned directly to the manufacturer, credit cannot be applied. Non-returnable items include items not in our catalog or on our website, closeout items, and customized items.

Return merchandise via FedEx or UPS with a valid tracking number to:
Team Connection
Attn: Returns Dept.-RA#
615 Alton Place
High Point, NC 27263

Defective Merchandise
All merchandise thought to be defective must also have a Return Authorization (RA) number. Please contact us to explain the problem and we will issue an RA. Customer will not be billed for shipping charges on defective replacement items.
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Sample Program

We will gladly send you samples to see, feel, and size for your team before you order! A credit card is required to ship samples. Samples must be returned within 30 days of receipt. Please note that samples must be returned in new condition, unworn, unwashed with original tags and packaging.

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Team Connection Privacy Statement

Privacy Policy and Practices
We at Team Connection respect your right to privacy. Your privacy is very important to us and we will do our best to protect the security and confidentiality of your personal information. We have created this privacy statement to inform you of our information collection, use and sharing practices in conjunction with this website. We will use the personal information provided by you only in the normal course of our business. We won't sell, rent or otherwise share your personal information with others without your express consent except as necessary to comply with legal process or other applicable legal requirements, to provide the products or services you have requested, to protect or defend our rights or property, to comply with credit reporting requests, or as otherwise permitted by law. We do provide names and shipping addresses to certain manufacturers and service providers who assist us with order processing, fulfillment and shipping. Without identifying you by name, address or e-mail, we may share aggregate data and product purchase reports with manufacturers to assist them and us in product and sales planning, development and manufacture.

What is Personal Information and When is it Collected?
A Personal information is all information specific to you, which you submit to us over the Internet or by any other means. This includes your name, billing address, shipping address, telephone number, e-mail address, password, credit card information, and product purchases and preferences. Personal information is collected when you apply for an account with us via our Internet site or otherwise, when you submit orders to us via the Internet or otherwise, when you contact us via e-mail or otherwise, and when you voluntarily provide information to us in response to promotions, special offers, or other events. We may retain your personal information subject to our privacy policy as long as and after you cease to be a customer of ours.

Is Personal Information Collected from Children?
Team Connection does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may have products from Team Connection purchased for you by your parent or guardian. Team Connection does not collect personal information from children as Team Connection does not sell products to children.

How do we Protect the Confidentiality and Security of Your Personal Information?
Your personal information is protected by computer software security programs installed in connection with our website which protect against the loss, misuse or alteration of your personal information.

Do We use Cookies?
Like most e-commerce sites, we use cookies to enhance the performance of our website. A cookie is information stored on your computer which allows us to recognize you as a user of our website. Our cookies do not contain any personal information and you remain completely anonymous as a user. All information we gather from cookies helps us to improve the user friendliness and functionality of the website. While most web browsers allow you to decline an individual cookie, or to turn off cookies altogether, we recommend that you leave this feature turned on. If you are uncomfortable about cookies, you may submit orders by telephone at 800-535-3975.

Can I Change or Delete my Personal Information?
Yes. You may review, change, correct or delete your personal information at any time via your Team Connection account or at checkout. We urge you to review your information regularly to insure that it is correct and complete. If you have any questions regarding your personal information, please contact our Customer Service at 800-535-3975 for assistance.

Your Consent
By using our website, you consent to the collection and use of your personal information by us. This privacy statement reflects our current policies and practices and is subject to change at any time in accordance with changes to those policies and practices. In the event of a change, a revised privacy statement will be immediately posted to our website. You should review this privacy statement periodically to remain informed of any changes. Beyond posting the revised privacy statement, Team Connection will not individually contact users regarding such revisions.

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Terms and Conditions

All sales are subject to the terms and conditions of Team Connection, Inc. The Terms and Conditions for Team Connection are as follows:

ORDERS: All orders are offers to purchase by Customer and are subject to acceptance by Team Connection, Inc. (referred to as 'Team Connection') at Team Connection's home office in High Point, North Carolina. Such acceptance is conditional upon Customer's acceptance of these Terms and Conditions. By placing an order through the Team Connection website you are warranting and representing that you, "Customer", have the authority to accept these Terms and Conditions and that you have fully accepted them as presented herein.

PRICES: Orders will be invoiced at the prices prevailing at the time of the order's entry. The amount reflected on any Team Connection invoice will be deemed accepted and conclusively binding upon Customer as an account stated unless Customer notifies Team Connection in writing within thirty (30) days after the date such invoice is received by Customer.

TAXES: Prices on all products are exclusive of all city, state, and federal excise taxes, including, without limitation, taxes on manufacture, sales, receipts, gross income, occupation, use and similar taxes. Wherever applicable, any tax or taxes will be added to the invoice as a separate charge to be paid by the Buyer.

TERMS OF SALE: Unless otherwise agreed, all Team Connection goods will be sold FCA as that term is defined within INCOTERMS 2000. Payment for all Team Connection goods sold on account stated will be due and payable pursuant to the Terms and Conditions stated on Team Connection's invoice. The Terms and Conditions contained on any Team Connection invoice will control in any conflict with any other Terms and Conditions. Any sums not paid within the terms stated on the invoice are subject to a service charge of ONE AND ONE-HALF PERCENT (1.5%) PER MONTH or the maximum rate permitted by law, whichever of the two is lower. No discount will be allowed to any customer having an overdue balance. Outstanding invoices will be deemed "past due" when they have been unpaid for thirty-one (31) days from the date of issue. Customer will pay all such costs, collection agency commissions, expenses and reasonable attorney fees (including, without limitation at trial and on appeal) as Team Connection may incur in collecting any sums past due from Customer. Any action for breach of contract by Customer must be commenced within one year from the date of delivery of the goods. All freight, parcel post, FedEx, UPS or other delivery charges are Customer's sole responsibility. Please refer to "RETURN TO STOCK" below for an explanation of the sole occasion when Team Connection will make an exception to this policy.

PRODUCTS: Team Connection makes all reasonable efforts to accurately display the attributes of the products for sale, including all applicable colors. The actual color seen will depend on Customer's computer system. Team Connection cannot guarantee that Customer's computer will accurately display such colors. The inclusion of any product on Team Connection's website or catalog at any particular time does not imply or warrant that those exact products will be available at that same time.

BACK ORDERS: An order for an item that is temporarily out of stock is called a "back order." When an item is a back order, Team Connection will ship the item to you as soon as it becomes available. Unless otherwise agreed, all back orders will be shipped FCA as that term is defined within INCOTERMS 2000. Back orders will be created for all unshipped orders and will stay on the system until shipped or the Customer's cancellation date is reached.

CLAIMS: Deductions for any type of return can only be taken once the product has been authorized for return by, is physically returned to and received by Team Connection. Claims deduction must be taken at time of payment and requires submission of appropriate supporting documentation and claim reason. Cancellations, Returns to Stock and Defectives require Team Connection authorization prior to any deductions.

ORDER PROCESSING: For any Customer with Purchase Order requirements, before orders will be accepted by Team Connection and shipped, the Purchase Order hard copies must be signed and received by Team Connection.

CANCELLATION: Any request for cancellation of an order for Team Connection goods must be made through either the Customer's Team Connection Sales Representative or Team Connection's Customer Service department. A request to cancel an order which has been entered into Team Connection's ordering system must be made, in writing, at least thirty (30) days prior to original Customer Requested Date and is subject to Team Connection's approval in Team Connection's sole discretion. Special Order (items non-cataloged by Team Connection) or customized (screen printed or embroidered) items are not eligible for cancellation.

LOSS OR DAMAGE IN TRANSIT: Team Connection will not be responsible for Team Connection merchandise damaged in transit. Customer will be responsible for checking its shipment upon delivery for total carton count and condition. Customer must notify both Team Connection and the delivery carrier (care of delivery carrier's local office) of any evidence of damage to Team Connection goods that seem to have occurred during transit within ten (10) days of original receipt of the merchandise. Customer is responsible for filing all appropriate claims for damage during transit with the carrier according to that carrier's claims requirements. Team Connection's default method of shipping packages is to not require a signature for delivery. If Customer prefers that a signature be required for delivery, Customer must notify Team Connection at the time that the order is placed. Team Connection is not responsible for any loss or damage incurred by packages left by delivery services at Customer's shipping address.

SHORTAGES IN UNOPENED CARTONS: All shortages must be reported to the Team Connection Customer Service Department within ten (10) days of original receipt of the merchandise. Customer will be required to furnish Team Connection with an order number and an itemization of all shortages/overages by product code, size and quantity. Incomplete claims and claims filed more than ten (10) days after receipt will not be accepted.

POLICIES - ALL RETURNS: All returns must be pre-approved by an authorized Team Connection Sales or Customer Service Representative. Defective and return to stock items must be authorized and returned separately. Team Connection cannot accept returns of personalized, embroidered or screen printed merchandise. Items sold at outlet stores, as irregulars, seconds or B-grades may not be returned; such sales are final. ALL RETURN FREIGHT CHARGES MUST BE PAID BY THE CUSTOMER unless Team Connection authorized the Customer otherwise.

RETURN TO STOCK POLICIES: All returns are made subject to Team Connection's sole discretion. Return to stock requests must be received within ten (10) days of Customer's original receipt of the merchandise. Merchandise must be returned in the same saleable condition as it was received by Customer (Example: items that were sold as a set must be returned as a set, items must not have been worn outside, etc.). A twenty percent (20%) restocking charge will be levied upon returns. This restocking charge will be waived if the return is due to a Team Connection error. Returns due to a Team Connection error will be granted a return code upon review of the order by an authorized Team Connection Sales or Customer Service Representative. For returns that are the result of a Team Connection error, Customer has the option of either having the merchandise returned by Team Connection's carrier of choice at Team Connection's expense or to receive a credit for return freight as paid by Customer upon submission of a freight bill to Team Connection. Credit for merchandise will be issued at the invoiced price. If no invoice is provided, on the day Team Connection issues credit, Team Connection will use the current product master file. A thirty percent (30%) restocking charge will be levied in the event that Customer makes an unauthorized merchandise return to Team Connection. Instead of Customer incurring this restocking charge, Team Connection can re-ship such unauthorized return merchandise to Customer. Customer will be responsible for actual return freight charges for such re-shipped merchandise.

DEFECTIVE RETURN POLICIES: The decision of whether or not a particular product is defective will be determined in the manufacturer's sole discretion. Team Connection will not issue credit for product that is deemed non-defective by the manufacturer. Credit for defective products will be issued at the invoiced price net of Customer's discount. If no invoice is provided, on the day Team Connection issues credit Team Connection will use the last documented price for the product within Team Connection's product master file less Customer's discount, if any.

WARRANTIES: TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, TEAM CONNECTION HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR USE, OR OTHERWISE (EXCEPT AS TO TITLE) AND THIS DISCLAIMER SHALL APPLY TO ALL PRODUCTS SOLD BY TEAM CONNECTION. EXPRESS WARRANTIES DIRECTLY AND EXCLUSIVELY PROVIDED BY THIRD-PARTY MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY, MAY APPLY IF OFFERED BY SUCH THIRD-PARTY MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS - NO REPRESENTATIONS ARE MADE REGARDING THESE SORTS OF WARRANTIES BY TEAM CONNECTION. NO WAIVER, ALTERATION, OR MODIFICATION OF THE FOREGOING CONDITIONS SHALL BE VALID UNLESS MADE IN WRITING AND SIGNED BY AN EXECUTIVE OFFICER OF TEAM CONNECTION.

HANDLING CHARGE: Team Connection will not pay handling charges on any orders.

SALES TO CHILDREN: Team Connection does not sell products for purchase by children. Team Connection sells children's products for purchase by adults. If Customer is under 18 years of age, that Customer may only have products from Team Connection purchased for them by their parent or guardian.

TIME LIMIT FOR AUDIT CLAIMS: Team Connection invoices will not be subject to any audit claims by Customer unless Customer notifies Team Connection in writing within thirty (30) days after the date such invoice is due.

LIMITATION ON DAMAGES: [THIS SENTENCE FOR WEB USE ONLY - Team Connection does not accept any responsibility, and shall not be liable for any damages to or for viruses that may infect Customer's computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing of this website or Customer's downloading of any materials from this website.] IN NO EVENT WILL TEAM CONNECTION, ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS OR RETAIL PARTNERS BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF TEAM CONNECTION'S WEBSITE OR THE USE OF ANY PRODUCT PURCHASED FROM TEAM CONNECTION WHETHER ARISING OUT OF WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCT(S) THAT CUSTOMER HAS PURCHASED THROUGH TEAM CONNECTION, CUSTOMER AGREES THAT THEIR SOLE REMEDY, IF ANY, IS FROM THE MANUFACUTER, DISTRIBUTOR OR SUPPLIER OF SUCH PRODUCT, IN ACCORDANCE WITH SUCH MANUFACTURER'S, DISTRIBUTOR'S OR SUPPLIER'S WARRANTY.

INTELLECTUAL PROPERTY: Certain trademarks, trade names, copyrights, service marks and logos used within Team Connection's website and/or print materials are registered and unregistered trademarks, trade names, copyrights and service marks of Team Connection. Other trademarks, trade names, copyrights or service marks used or displayed within Team Connection's website and/or print materials are the registered and unregistered trademarks, trade names, copyrights and service marks of their respective owners. Nothing contained on Team Connection's website and/or print materials should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademarks, trade names, copyrights, service marks or logos displayed on Team Connection's website and/or print materials without the express written permission of Team Connection or such third party owner.

USE OF THIS WEBSITE: Customer is responsible for maintaining the confidentiality or their account information and password and for restricting access to such information and/or computer. Customer agrees to accept responsibility for all activities that occur under their account and/or password.

CHOICE OF LAW: These Terms and Conditions supercede any other agreement between Customer and Team Connection to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions can be supplemented, modified or amended only in writing by Team Connection. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of North Carolina without giving effect to any principle of conflicts of laws. Any action or claim arising out of or relating to these Terms and Conditions or a transaction between Customer and Team Connection shall be brought only in a federal or state court sitting in Guilford County, North Carolina. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

FORCE MAJEURE: If a delivery date is specified, that date is an estimated delivery date and it will be extended to the extent that delivery is delayed by reason of fire, flood, war, riot, strike, natural disaster or any other event beyond Team Connection's reasonable control. If, as a result of such a delay, the goods ordered are unavailable, Team Connection may substitute comparable goods.

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